SMS 2WAY
SMS 2WAY (or Two-way SMS) is a service that allows both businesses and customers to receive and send messages. It is different from normal SMS that can only be sent to one side (one-way SMS). In the 2-way SMS system, both senders and recipients can communicate effectively via short messages (SMS).
Benefits of SMS 2WAY
Increase customer engagement
SMS 2WAY allows customers to easily and quickly respond to business questions or messages, such as surveys or order confirmations, which increases customer engagement.
Providing better customer service
Businesses can provide better customer service by receiving real-time customer questions and feedback, making it easier to communicate and support customers.
Reduce the workload of employees
By setting up automated responses, businesses can reduce the workload on their teams to answer questions or verify information, making their systems faster and more efficient.
Easy data collection
SMS 2WAY allows businesses to collect data from customer responses such as satisfaction with products and services, which helps in improving marketing and service strategies.
Respond immediately
Customers can reply to messages instantly, allowing businesses to quickly track and respond to customer needs.
Ideal for marketing and verification
SMS 2WAY is used to send promotions, booking confirmations, or to receive additional information from customers, which is an effective tool for boosting sales and customer service.
Adapt to your needs
Businesses can tailor messages they send to customers based on service types or situations, such as asking for feedback after a service or sending personalized offers.
How SMS 2WAY works
How SMS 2WAY works
When a business sends an SMS to a customer, such as a notification or promotion, the customer can reply to the message as desired.
Using interactive messaging services
SMS 2WAY is suitable for services that require a response from customers, such as surveys, order confirmations, or requests for additional information.
Can use special numbers
For replies, customers may use a shortcode or a virtual number to contact the business.
Highlights of SMS 2WAY
1. Two-way communication
2. Easy and convenient to use.
3. Automatic reply
4. Support multiple response channels
5. Send messages across multiple platforms
